AI agents and automation
We automate the work that eats your team's week: reading and routing email, pulling data out of documents, answering routine customer questions, and assembling reports. Each automation runs on your systems, hands off to a person when it isn't sure, and logs everything it does.
What you get
- Customer support agents grounded in your own help content
- Document intake that turns invoices, forms and contracts into structured data
- Inbox and ticket triage with routing rules you control
- Internal assistants that search your docs, drives and wiki
- Connections to your CRM, helpdesk, accounting and messaging tools
- Human review steps and an audit log for every automated action
A good fit if
- Your team re-types the same information from one system into another
- Customers wait on answers that already exist in your docs
- Someone loses a day every week assembling the same report
Tools we use
Hosted and open-weight language models · Workflow and integration platforms · Your existing CRM, helpdesk and accounting software · Python and TypeScript
Questions we hear
What happens when the agent gets something wrong?
Every automation has a confidence threshold. Below it, the work goes to a person with the agent's draft attached. You decide where those thresholds sit, and the audit log shows every decision.
Will this replace my staff?
It replaces tasks, not people. The goal is to give your team back the hours they spend copying, pasting and chasing, so they can spend them on work that needs judgment.
Other practices
- Forward-deployed AI engineeringAn engineer joins your team, finds where AI pays off, and ships it in your stack.
- AI strategy and readinessA clear look at where AI fits in your business, what it will cost to run, and what to build first.
- Growth marketingSEO, content, campaigns and automation that bring in customers and show you what's working.
What would your team stop doing if it could?
Tell us where the hours go. We'll tell you straight whether AI, better software or better marketing is the fix, and what it would take.